Frequently asked questions
How do I manage or cancel my subscription?
Subscriptions are billed by Apple through the App Store, so they are managed from your Apple account: open Settings on your iPhone → tap your name → Subscriptions → EVX Tactical. There you can change plans, turn off auto-renewal or cancel. Cancelling keeps your access active until the end of the current billing period.
I paid but my subscription doesn't show. How do I restore my purchases?
Make sure you are signed in with the same Apple Account you used to purchase, then use the Restore Purchases option inside the App. If your subscription still doesn't appear, email us and we will sort it out.
How do I request a refund?
Because Apple processes all payments, refunds are requested directly from Apple at reportaproblem.apple.com. Apple decides refund requests under its own policies; we cannot issue App Store refunds ourselves.
How do I delete my account?
You can delete your account at any time directly in the App: Settings → Account → Delete account, or by emailing support@evxtactical.com from the address associated with your account. Your account, profile and training history are removed from our systems within 30 days. Note that deleting your account does not cancel an active subscription — cancel it in your device Settings first (see above).
How do I report a bug or suggest a feature?
Email support@evxtactical.com with a short description of what happened, what you expected, and a screenshot if possible. Feature ideas are welcome too — the roadmap is shaped by operator feedback.
Is EVX Tactical available on Android?
Not yet — iOS ships first. Join the waitlist and we will email you the day it lands.
How do I access or delete my personal data?
Our Privacy Policy explains what we collect and the rights you have (access, rectification, erasure, portability). To exercise any of them, email support@evxtactical.com from the address associated with your account.